⛔ If your eSIM is not available

1. Please check if the esim is set normally.
👉 Go to the correct setting screen

2. Reset the network.
* Please note that the Wi-Fi lists and the password information will be initialized when the network reset proceeds.
👉 Go to the network reset screen

3. Please set the Networks manually.
* Select the carriers you see in the list one by one, and then check if you have an Internet connection.
👉 Go to the carrier manual settings screen

4. If you still can't use it after going through steps 1 to 3,
Please add the information below and send it to the CS team.
※ Providing the requested information accurately will speed up problem resolution.

1. Country and region where the problem occurred
2. Mobile phone model name
3. Please attach the screenshots below.
   ① Settings > Cellular screen capture.
   ② Click on the Primary line with origin SIM and capture.
   ③ Click on the Travel line(eSIM) and capture to see if Data Roaming is On.
   ④ Click on the Cellular Data Network of eSIM and capture to see APN.
   
   

   Notice: The label name of eSIM may be different. (Travel, Business, Secondary, etc.)
   This is the label name you entered.